HR at MMF Infotech Technologies Private Limited
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MMF Infotech - Associate - Customer Support - Voice Process (0-3 yrs)
The roles and responsibilities of Customer Support Associate (Voice Process) includes the following :
1. Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
2. Responsible for rendering useful administrative support to other members of the customer care team.
3. Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
4. Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
5. Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
6. Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
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