MM Castings - Executive - Customer Support (0-15 yrs)
About the company: M M Castings is a medium sized enterprise and is India's leading manufacturer and supplier of high manganese steel and high chrome iron replacement parts for Stone Crushing, Mining, Quarrying, Aggregate and Shredding industries. We have been continually recognized by GOI's Engineering Export Promotion Council for our growing contribution to India's export performance. Situated 45 kms south of New Delhi, we have in-house facilities like pattern making, casting, finishing and machining to provide end-to-end solutions to our global customers.
Role responsibilities :
- Track customer reporting requirements, and use vlookup and other excel functions to generate reports accordingly
- Track customer special requests and ensure that they are being followed by the PPC team
- Track and respond to all customer queries
Skills required :
- Advanced knowledge of Google Sheets and Excel (familiarity with vlookup, pivot table)
- Attention to detail (all work must be verified and double checked before sending)
- Ability to proactively take ownership, to independently execute assigned tasks
- Good communications skills
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