Mirraw - Team Lead - Customer Support (3-6 yrs)
Customer Support Team Lead
We are looking for Team Leader - Customer Support
Location - Lower Parel
6 Week offs in a month, Rotational shifts including Night Shifts
Job Profile :
Responsibilities :
- Responsible for developing new Customer Support Executives.
- Taking mock trainings and QA of the team.
- Provide individual and team coaching and conduct Training need analysis.
- Provide soft skills training.
- Making a weekly roster for your team and ensuring smooth Operations.
- Monitor call tracking software and proactively address any concerns or issues.
- Building a smooth and easy support experience for both international and Domestic customers.
- Ensuring the customer queries are resolved timely without any lapses.
Requirements :
- Ecommerce or B2C domain is mandatory
- Minimum 3 yrs of experience in Team Leading
Interested candidates can connect us on 9920649690
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