Mirraw - Executive - Customer Service (1-3 yrs)
Customer Service
Job Description
Process: We are looking for energetic individuals who enjoy delivering good customer service.
We have 3 channels, Phone, Email and Chat.
The process will depend upon your skills set and company's requirement.
Responsibilities:
- Interacting with customers on daily basis.
- Listening to customers patiently and helping them resolve issues.
- Helping customers with their product queries.
- Misc day to day activities.
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work night shifts (For male employees only).
- Ability to work overtime as required by business - most often occurring in the weeks surrounding the festive season (EID and Diwali)
Requirements
- Ability to type a minimum of 30 to 35 wpm with 90% accuracy
- Excellent written and verbal communication proficiency in English
- 'Getting Things done ' is the mantra of your life.
- Being patient and understanding
- Good listener
- Demonstrate the ability to Multi Task and Prioritize
- Ability to work independently with targets.
Ruchita Shinde
8291932632
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