HR Manager at Mirae Asset Capital markets
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Mirae Asset Capital Markets - Executive - Customer Service (2-7 yrs)
- Manage complaints received via phone call, email, and social media platforms within the defined timelines
- Responsible for handling end to end customer escalations across all products offered by the company
- Ensure all required information is well documented for RCA (Route cause analysis)
- Conduct in-depth investigation on customer complaints and work with internal teams to take measurable actions to avoid such incidents in future
- Maintain MIS for all the complaints
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
