Milkbasket - Online Reputation Management Role (1-4 yrs)
Online Reputation Management (ORM)
Job Description :
- This role is responsible for being the voice of brand on social and perform tasks of engagement and customer support manager. The tasks include, but are not limited to, responding to the user queries/complaints, engage with the brand fans, monitoring & tagging the online conversations basis pre-identified criteria. This opportunity will provide a platform to partner with the worlds leading consumer brands.
Key Responsibility Areas :
1. Involves tracking conversations around specific brands and managing social media escalations (using listening tools)
2. Promptly responding to comments, feedback, addressing complaints within specified turn around time
3. Sending reminders and closing loop with the stakeholders
4. Categorizing conversations in the listening tool, as required by the project(s)
5. Maintain and circulate daily, weekly and monthly ORM reports to internal departments
Skills :
- Strong written and verbal communication skills, ability to respond in grammatically correct English
- Good understanding of basics of Social Media platforms
- Strong work ethic, ability to work on multiple projects at once, sometimes under pressure and tight deadlines.
- Desire to learn social media, direct response strategies & tactics, reporting & analytics.
Qualifications :
- Full time graduation from a good institution
- Willing to work in shifts and over weekends
- Experience in social media would be desirable
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
