Miles Education - Senior Manager Sales & Operations (5-13 yrs)
Job Description :
Key Responsibilities :
Lead Management :
- Oversee and manage the lead generation process.
- Track and analyze lead conversion rates and suggest improvements.
- Collaborate with the sales and marketing teams to develop strategies for lead nurturing.
- Ensure the CRM system is up to date with accurate and relevant information.
Collateral Management :
- Develop, update, and manage all marketing collaterals (brochures, presentations, flyers, etc.).
- Coordinate with the marketing team to ensure brand consistency across all materials.
- Work with graphic designers and content creators to produce high-quality collateral.
- Regularly review and refresh content to keep it relevant and impactful.
Conference Coordination :
- Plan, organize, and manage company participation in conferences and events.
- Coordinate with internal and external stakeholders to ensure seamless event execution.
- Manage logistics including venue selection, travel arrangements, and accommodation.
- Oversee the production of event materials and ensure timely delivery.
- Collect and analyze feedback post-event to improve future performance.
Team Leadership :
- Lead, mentor, and manage a team of junior managers and support staff.
- Foster a collaborative and high-performance work environment.
- Set clear goals and expectations for the team, providing regular feedback and development opportunities.
Operational Excellence :
- Identify and implement process improvements to enhance operational efficiency.
- Monitor key performance indicators (KPIs) and prepare regular reports for senior management.
- Ensure compliance with company policies and industry regulations.
Requirements :
- Bachelor's degree in Business Administration, Marketing, Operations Management, or a related field. MBA or relevant advanced degree is a plus.
- Minimum of 5 years of experience in operations management, with a focus on lead management, collateral development, and conference coordination.
- Proven track record of successfully managing and executing multiple projects simultaneously.
- Strong leadership and team management skills.
- Excellent communication, negotiation, and interpersonal skills.
- Proficient in CRM systems, Microsoft Office Suite, and project management software.
- Ability to think strategically and execute methodically.
- Detail-oriented with strong organizational and analytical skills.