Senior Customer Service Executive 

Miles Educations : 

- Core vision is to up-skill students and professionals to help them become future-ready driving industry innovations and revolutions. Founded by Harvard and Stanford alumni, Varun Jain and Meenakshi Jain - Miles offers globally recognized certifications in the areas of F&A (US CPA, US CMA, CFA, FRM), Analytics, and Emerging Technologies (XLRI | Delhi-NCR partnered programs).

- Miles has offices and face-to-face training centers across 20+ locations in the Middle East and the USA and delivers live online training to candidates across the world. Miles has partnered with 200 MNCs (including Big 4 & Global Fortune 500 companies) for the training of their working professionals, and placement of Miles alumni.

- Miles has also partnered with 70+ universities and autonomous colleges for upskilling of students via university programs integrated with skill-based offerings, and placement of Miles alumni. We have been growing at a compound annual growth rate of 145%.

Job Profile : 

- The organization is looking for Senior Customer Service Executive.

Designation (As per Experience) : Sr. Associate / Asst. Manager

Job Profile (Individual Contributor) :

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Knowing our products inside and out so that you can answer questions.

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments, and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Managing a team of junior customer service representatives.

- Ensure customer satisfaction and provide professional customer support.

Immediate Joining Required.

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