Senior Manager - HR at Milagrow HumanTech
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Milagrow - Sales Coordinator (2-4 yrs)
- Providing first level contact and convey resolutions to customer issues
- Properly escalating unresolved queries to the next level of support
- Tracking, routing and redirecting problems to correct resources
- Update customer data and produce activity reports
- Arranging courier pick -up for the customers
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers' expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
