- Perform pre-sales demo and post-sales demo using various modes like phone/ Skype/ physical demo depending on the client location and reach

- Perform hands-on on-site troubleshooting, service and repairs

- Provide high level of technical support to external customers at their location

- Provide on-site training to the customers on how to use our products and on their proper maintenance

- Create and maintain service information in the company database

- Communicate with the customer to ensure satisfaction and implement any necessary corrective actions

- Capture customer voice / feedback and maintain a database

- Install and operate machinery at test sites to make sure the product is working properly and poses no danger to the end users and other employees

- Periodic inspection on the demo machine in order to diagnose faults and accordingly perform their rectification

- Maintenance and management of the demo machines

- Arranging for faulty machine pick-up at customer site through FedEx

- Spare part management and record keeping

- Maintenance of the tool kit and proper handing it over

- Demo scheduling

- Managing customer chats through Zoho CRM

- Handling customer queries and complaints and escalating the issues to the senior in case of severity

- Generating leads and forwarding them to the Sales team

- Managing sales of the accessories and AMC

- Making happy calls, referral calls, buyback calls to the customers

- Service Centre upkeep

- Contributing to service literature change notes and training material

- Develop Service technical documentation and reports on daily/weekly/monthly basis

- Miscellaneous other duties commensurate with the capabilities of a Service Engineer

- Working knowledge and ability to test and troubleshoot electrical analog and digital circuits

- Ability to communicate technical information to people who are not familiar with engineering terms and industry jargon.

- Ability to work under minimum supervision

- Experience in service and maintenance of robotic equipment

- Working knowledge of MS Office, Excel

- Strong people skills

- Strong communication (verbal and written)

- Expertise in Programmable Logic Controllers (PLC) / Automation

- Exposure in Equipment Maintenance

- Prior experience in Customer Service

- Experience in doing root cause analysis of the problems

- Good practical knowledge and implementation of skills

- Basic IT skills

- Analytical Ability

- Prior experience in product demonstrations

- Ability to document the work into structured reports

- Prior exposure in customer care service

- An understanding of health and safety, and electrical waste regulations