Telesales Manager

Job title: Telesales Manager Reports to CSO

Job purpose: We are looking for a proven performer in a B2C Sales environment. The Telesales Manager will be responsible for the management of the telesales team and the achievement of sales targets.

You will lead, coach and motivate a team to achieve extraordinary results and have responsibility for all recruitment and training.

You will be required to provide accurate forecasting and performance reporting.

Salary: Competitive salary and bonus

Duties and responsibilities :

- Lead and develop the telesales team

- Provide guidance, training and motivation to team members of all levels to maximise individuals' potential and create a solid and focused team

- Deliver Sales training, development, and performance management to the team.

- Set up of call systems and sales targets for all members of the team

- Establish and develop the telesales commission scheme

- Complete regular performance reviews with the team, ensuring a key focus on individual development

- Deliver excellent sales performance, consistently achieving business targets

- Ensure the group meets the agreed sales targets

- Developing sales strategies to guarantee success and growth

- Complete regular sales report reviews and remedial action plans to address any under-performing areas of the business

- Manage OKR's and commission plans to drive appropriate behaviour from the telesales team

- Ensure Miko sales information is in place to giving the telesales teams the tools to go selling

- Coach the team on consistent use of the agreed Sales Methodology Customer & Partner Experience

- Develop and maintain strong customer relationships from initial enquiry until the customer is onboarded

- Handle and resolve escalated customer complaints and questions.

- Monitor calls in to implement a feedback process to drive call quality.

- Ensure regulatory compliance across all interactions

- Reporting & Pipeline Management

- Ensure a disciplined use of CRM system, communication and customer management.

- Complete forecasting and analysis of sales data.

- Provide regular and ad hoc reporting to the leadership team

Qualifications :

- 5+ years Telesales/Sales experience

- Experience managing and leading team

- Coaching around a sales methodology preferred

- Excellent verbal and written communication skills

Working conditions :

- Office-Based role in Mumbai

- Reports Team of telesales agents

- Flexibility around international hours

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