Designation - Operations Support Executive

Work Experience - Fresher to 1 years

Work timing -8am to 5 PM EST/CST/PST as per client requirement (India night shift)

Working Days - 5 Days Location -Work from Office in Bangalore

Reporting to - Process Manager

Immediate joiners preferred.

Role Description

- Inbound International Voice BPO role

- Its in Logistics Domain. The role will require interaction with US based customers/End users and managing their business needs.

- The role will require working knowledge of typing/maintaining basic reports in Excel

- Good Spoken English skills to interact with clients/end users

- Proven customer service skills that support robust and loyal relations

- Good math skills to organize load efficiency while not exceeding legal limitations.

- Proven Critical-thinking skills with the ability to take and give critical feedback.

- Must be self-motivated and able to manage the stress and demands of the role.

- Creative problem-solving incoming answering calls describing our service to potential clients (adding value during conversation)

Role Requirements :

- Great Spoken English Communication skills

- Previous international voice customer support experience preferable

- Ready to work in EST/CST/PST as per client requirements

- Basic Computer skills in Microsoft Office and Excel

- Familiar with Outlook, MS teams etc.

About MetroMax :

- MetroMax Group is a group of companies operating in the transportation and logistics sector. We cater to trucking, last-mile delivery, dispatch, BPO, and IT services in the transportation sector.

- The MetroMax group is based out of Atlanta, the USA's transportation hub. Atlanta has the world's busiest airport, 3rd largest US port, and is home to 85% of the world's largest 3PL companies. The MetroMax group leverages its deep connections within the Transportation industry to provide an array of services to a wide spectrum of clients. Besides Atlanta, we have offices in Bangalore in, India.

- The MetroMax Group's India center anchors the BackOffice support and IT/BPO businesses for the MetroMax group. The India center is also leading Business Process and Technology related innovations for the MetroMax group. Metromax Group anchoring Backoffice support, grew their employee count by 417% last year and continues.

- We are with an employee headcount of 500 members: 300 Operating in the US and 200 in India. Our vision of expanding beyond our customers' expectations has stood out. It is well appreciated with certifications and associations such as ISO 9001, ISO 27001, NASSCOM, TiE, Great Place to Work, etc.

https://themetromaxgroup.com/

https://www.youtube.com/watch?v=hnX0lncslDM

https://www.youtube.com/watch?v=1gtsvUg4zeo