Job Description

Experience:2 to 7 years

Notice period: 30days

Client Services (Account Manager) will support Director of Client Services and be the main point of contact for all Strategic clients. The Client Service will be responsible for all client interaction and act as a lead liaison across all departments within the organization.

Responsibilities:

- Management & Organization

- Manage all existing and new clients and support Director of Client Services in overseeing day-to-day operations

- Manage Client Services Associate(s) and assist with queuing up New Releases, Change Requests, Takedowns, Marketing Requests; and general Client Outreach

- Oversee invoicing process and ensure clients are assigned the appropriate fees per the terms of their Agreement.

- Create processes for client management as business grows

- Manage client roll out in proprietary systems

- Support in the management and development of workflow processes in Salesforce.com

- Work with Business Development Manager to ensure clients are properly set up in internal systems and processing new content as efficiently and effectively as possible

- Generate customized reports for clients and internal team

- Client Support & Communication

- Handle client outreach and communication via weekly Newsletters

- Coordinate and lead client webinars on existing and future services

- Develop client-facing system documentation

- Coach new clients on marketing services available in the early stage of relationship with Inscribe.

- Assist clients with their new releases, change requests, and takedowns

- Educate clients on workflow process and assist with onboarding new clients.

- Work closely with Conversion Manager on client projects.

- Assign SysAid accounts to appropriate user (internal or client).

Marketing :

- Work closely with and support Director of Client Services on Marketing and promotional materials

- Work with retailer marketing schedules for maximum placement

- Manage blog outreach list and consistent outreach for features

- Sell supplemental marketing options where clients have needs

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.