Job Description & Key Deliverables :

- Maintaining cordial relationship with all the stake holders - results in Customer Delight.

- Initiate periodic reviews to understand and improvise customer's expectation

- Alerting the sales team to opportunities for further sales within key clients.

- Communication to all the clients on Meru's offer at right intervals.

- Attend meetings with clients to build relationships with existing accounts.

- Achieving client relationship targets and KPI's as set by the Head of the department

- Work closely with Account Managers and Sales Consultants.

- Escalating and resolving areas of concerns raised by clients within TAT

- Carrying out client satisfaction surveys and reviews.

- Monitoring company performance against service level agreements and flagging potential issues.

- Updating the CRM and ensuring account managers are aware of changes within clients.

- Passing leads to the sales team and following up on progress.

- Liaising with internal departments to ensure client needs are fulfilled effectively.

Knowledge, Skills, Abilities required to successfully perform the job :

1. Excellent communication & interpersonal skills.

2. Strong client relationships in identified categories.

3. Good with meeting and exceeding targets.

4. Self-motivated, proactive, strong work ethic. Strategic thinker.

5. Time management and financial skills.

Experience required [in years] - 7 to 8 yrs.

Academic Qualification required- MBA in Sales & Marketing.

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