This role will work closely with various internal teams, specifically the product and marketing teams, to generate meaningful and impactful content that will educate our users and help drive the success of our products. The successful candidate will be responsible for crafting how-to guides, developing training content, drafting product release letters, building product videos, and more.

Role Summary :

As a Product Content Writer, your primary responsibilities shall include the following:

- Work directly with the product team to understand the intricacies of our products and translate them into clear, user-friendly 'how-to' guides. Your guides will serve as key resources for users learning to navigate our products and services.

- Develop comprehensive and easy-to-understand training content aimed at educating other teams on new product features and updates. Your work will help ensure smooth internal transitions every time a product feature is updated or a new one is launched.

- Collaborate with the product team to draft product release letters and newsletters. Your written communications will keep our customers and stakeholders informed about our latest product developments and enhancements.

- Work closely with the product and marketing teams to build engaging product videos that demonstrate how to use our products. These videos will be critical in helping both new and existing users understand how to get the most out of our offerings.

What You'll Bring to the Role :

1. Experience : You have spent 2-4 years honing your skills as a product content writer, and are eager to bring your insights and expertise to our team.

2. Business and Industry Knowledge : You possess a deep understanding of the B2B SaaS market and industry trends. You stay abreast of technical, strategic, and business developments, and have a thorough understanding of the technology and applications used across our target customer segments.

3. Commitment to Quality : You are driven by the pursuit of excellence and are constantly seeking ways to improve our strategies to promote profitable growth. A commitment to continuous process improvement is at the core of your professional philosophy.

4. Customer-Centric Approach : You understand the importance of listening to customer needs and insights, and use this information to identify challenges and opportunities. Your actions are always guided by the aim of improving the customer experience.

About Meritto (formerly NoPaperForms) :

Meritto is the Operating System for Student Recruitment and Enrollment, empowering educational organizations worldwide. On average, the company facilitates 1 billion student engagements, processes 100 million student inquiries, and manages 5 million applications each year. The platform is utilized by 50,000 business users across various job functions and is trusted by over 1,000 educational organizations globally.