Profile: Operations and Customer Success Executive

- Note: Before you apply for this job, it's crucial that you read the description and information about Mentoria in detail. We'll be quick to end our conversation if you haven't gone through the job description/requirements in absolute detail. (Time = Money)

About us:

Mentoria (www.mentoria.com) is a career guidance and discovery platform that is working towards transforming India into a happier, more productive and successful nation. We enable students in class 8-12/college to discover themselves and their ideal career paths + mentor them throughout their journey of career discovery.

We've enabled 85,000+ individuals, 55+ corporates and 50+ schools to become #CareerReady.

The Role:

We- re looking for individuals looking to build a career out of delighting customers and converting them into brand ambassadors. Extreme detail orientation, time management and rocking communication skills are a must have for this role. It involves ensuring that any customer that purchases Mentoria's plans gets the full benefit of our services.

Responsibilities :

- Getting on calls with our customers across revenue streams and aligning their counselling sessions with the relevant counsellors.

- Enabling all our counsellors to get sessions, managing their schedules and connecting them with the customer's requirements.

- Resolving any challenges that come up before, during and after the counselling session for the counsellor and the customer.

- Grievance handling, complaint management, dealing with unhappy customers and ensuring their experience is corrected with the right service.

- Taking feedback from customers across revenue streams - through call and video. Getting customer reviews and testimonials.

- Creating dashboards for our corporate partners.

- Doing briefing calls with new customers and counsellors to enable them to understand how Mentoria works.

- Helping with execution when it comes to up-selling/connecting/building a relationship with new and existing customers.

- Reaching out to past customers to understand their additional challenges, mapping their career journey and supporting them with the right research/information through our content team.

- Ensuring every single customer falls in love with Mentoria as a brand.

What do you need to apply for this role?

1. 6 months to 1.5 years of operations and customer success experience.

2. Love for excel sheets, numbers and speaking to people.

3. Ability to calmly manage stressful situations, deal with unhappy customers, and come up with relevant solutions.

4. You have an entrepreneurial mind-set. What does that mean? You're ambitious/driven. You don't cry over spilt milk, and have the risk appetite to come up with and execute experiments/solutions. You don't need to be constantly told what to do. You believe that more money can be made by owning a part of the company (ESOPS) and growing it exponentially.

5. A driving passion that will help you collaborate with us to achieve this nation-transforming ambition.

6. You- ve worked with targets and timelines in the past.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.