Human Resource Manager at Bizaccen Knnect Pvt Ltd
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Members Success Specialist - Financial Services (3-8 yrs)
We are Hiring for Members Success Specialist
- Guiding members through account set-up, product queries, transaction issues and any other challenges they may face
- Educating members on our tools and features to enhance adoption and retention
- Collaborating with the rest of the team on new member-centric initiatives
- Attending to issues faced during the member lifecycle
- Delivering a 'WOW' member experience every time
- Support members via the in-app chat service, emails and over the phone throughout the member journey, particularly during the MVP launch phases
- Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating toappropriate teams and individuals as required
- Address member complaints in a compassionate and patient manner
- Strive to achieve high member satisfaction by going above and beyond
- Motivate and encourage members across the member journey to maximize member satisfaction. Identify any concerns by asking relevant questions and escalating to management/other teams where necessary
- Continuously improve the member support process using insight into the overall experience, tracking feedback, and providing such in a team meeting. Work on ensuring quick response time,and ensure a stellar member experience.
We are hiring Physicaly Disabled Candidates for this role
Candidates having experience in Above mentioned domain can share CV or call directly at 9540850388
