Meesho - Manager - Corporate Trainer (1-4 yrs)
About Us
Meesho is creating the next big e-commerce distribution channel via homepreneurs selling on WhatsApp, Facebook and Instagram. Meesho's network is 20,000+ homepreneurs strong across 150+ cities in India. Meesho is a Y Combinator S16 startup and Series A funded by top VC in India.
What we are looking for
-Identify training needs and plan refresher trainings. Drive Bottom Quartile Management.
- Track post training/refresher efficacy.
- Should be a facilitator for any new product launch or ad-hoc training requirements
- Communicate with various departments within the partner org in related to trainings, refreshers, update management
- Drive Knowledgebase usage to improve/ensure accuracy of information provided to customers at the partner site.
- Liaise with spocs for clarification required at Partner
- Conduct monthly knowledge assessments at partner knowledge
- Partner to follow stringent audit process at a champion level
- Conduct frequent calibrations are conducted and ensure partner is well calibrated
- Hygiene checks on call disconnections, long AHT, coupon
- Need to collate process improvement ideas and share with stakeholders in a timely manner
- Ensure proactive alerts on process deviations and issues at partner center
- Work very closely with the partner to bridge process gaps and improve the process.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
