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08/09 Himakshi Bhutani
Strategy & Partnerships Manager at Medulance

Views:298 Applications:46 Rec. Actions:Recruiter Actions:0

Medulance - Executive - Customer Service (0-5 yrs)

Delhi NCR Job Code: 232598

Call Center Executive


- Handle many inbound and outbound calls to customers and clients.

- Identify the needs of customers, resolve issues, and provide solutions.

- Ensure you follow the customer service script provided by the company for uniformity.

- Also, be well-read on company policies and the website for FAQs or policy related answers.

- Maintain good customer relations.

- Meet personal targets and work towards meeting team targets.

- Maintain records of the conversations with the customer and analyze the data.

- Write and submit timely reports on performance, targets, and customer queries.

- Graduated high school, but a bachelor's degree in commerce or related fields is preferred.

- Prior experience with customer service and call centers in relevant job roles.

- Good knowledge of CRM practices and systems.

- Customer-oriented attitude with professionalism.

- Strong multitasking, time management, and target achieving skills.

- Excellent communication and listening skills with good command over both

- English and Hindi language.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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