About Medhavi Skills University :

Medhavi Skills University (MSU) is a government-notified private skills university established under a State Act in Sikkim, dedicated to promoting quality skill education and entrepreneurship integrated with higher education. As a pioneering institution in the convergence of the skilling ecosystem with higher education, MSU aligns with the National Education Policy, 2020 (NEP 2020). Recognized by the UGC and established in 2021, MSU collaborates with industries and Skill Development Institutes to offer work-integrated courses, embedding on-the-job internships and training within the curriculum. MSU is a recognized Awarding Body under the National Council for Vocational Education & Training (NCVET) and is empanelled with the Directorate General of Training (DGT). As an anchor university partner with the National Skill Development Corporation (NSDC) and the Project Management Unit (PMU) of NSDC International, MSU is committed to preparing youth for the future workspace by co-working with industry partners to design and implement demand-driven programs.

About MSU - WISE (Work Integrated Skill-Based Higher Education)

Medhavi Skills University (MSU) has launched the WISE initiative to enhance employability and support job creation by equipping individuals with industry-relevant theoretical knowledge and on-the-job training. This initiative fosters collaborative efforts between MSU and various industries, creating a mutually beneficial relationship. Through the concept of "Industry as Campus," students gain a competitive edge by acquiring practical skills directly from industry experts. For industries, this partnership results in better employee retention, reduced attrition rates, and increased productivity. By collaborating with over 100+ industry and skill partners, including prominent names like NIFD Global, IHG, AEQUS, iACE, AIHBA, WLRS Ireland, NHQ Studios, B4M Entertainments, and IGJ, MSU is making significant strides towards closing the skill gap. This approach not only enhances employability but also promotes entrepreneurship across diverse sectors, ultimately contributing to a skilled and capable workforce.

Role Overview :

We are looking for a dynamic Account Manager to build and maintain strong client relationships, act as their primary point of contact, and develop strategic account plans to achieve sales targets and foster growth. You will collaborate with cross-functional teams to ensure exceptional customer experiences, identify upselling opportunities, and stay informed on industry trends. Key responsibilities include managing contract negotiations, providing exceptional customer service, and offering valuable client feedback to product development teams. If you are passionate about client relationship management and driving business growth, we invite you to apply.

Key Deliverables :

- Build and maintain strong relationships with key clients, serving as their primary point of contact for all business-related matters.

- Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.

- Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.

- Collaborate with cross-functional teams, such as sales, marketing, and customer support, to ensure seamless delivery of products/services and exceptional customer experience.

- Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.

- Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.

- Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.

- Manage contract negotiations, renewals, and pricing discussions in collaboration with the sales team.

- Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.

- Collaborate with product development teams to provide feedback and insights from clients, contributing to the development of new products/services.

Required Skills :

- Strong sales and account management skills, with a proven track record of successfully managing key accounts and achieving revenue targets.

- Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships.

- Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth.

- Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes.

- Analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions.

- Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects, and meet deadlines.

- Proficiency in CRM software and Microsoft Office Suite to manage client information, track activities, and produce reports.

- Proactive and self-motivated with a passion for delivering exceptional customer service.

- Ability to work independently, as well as collaboratively in a team environment.

- Strong industry knowledge and understanding of market dynamics.

Required Qualifications :

- Bachelor's degree in business administration, marketing, or a related field.

- Proven experience in sales, key account management, or relevant customer relationship management roles.

- Knowledge of the industry or market in which the company operates.

- Familiarity with CRM software and other relevant sales tools.

- Strong business acumen and financial understanding.

- Ability to travel to meet clients as needed.

- Additional certifications or training in sales, account management, or customer relationship management is a plus.

What We Offer :

- Being a key player in something potentially massive and world-changing

- Competitive salary and incentive structure, best in the industry.

- Opportunities for professional development and growth.

- A supportive and collaborative work environment.

- The chance to make a meaningful impact on the careers and lives of working professionals.

How to Apply :

Interested candidates should submit a resume and cover letter detailing their qualifications and experience. Medhavi Skills University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.