Maxsell - Be ProActive, Be Smart, Be Max

Maxsell instrumentation division offers XRF Testing Instruments, Laser Equipment. Our goal is to partner with our Customers in Gold purity analysis, Jewellery welding and laser marking and tracking technology and enhance their productivity and profit. Our motive is to develop, design and introduce products which bring highest value proportion to our clients. Maxsell constantly engages with its Clients and technical team to ensure improved performance and therefore higher satisfaction.

For you, we provide a fast growing platform to showcase your talent, your zeal to create value in your stream. With customers spread across India, Our business has ample diversity. We build teams for Customer Success and are looking for Members who can Aspire in highest quality Customer Service.

Learn New skills, Explore the Unepxlored. Bring out your Best. Be Here, Be Max.

What is it?

As a team leader you guide the Technical support members to achieve results and ensure highest customer satisfaction at the Front line. Through your leadership skills you ensure highly motivational and competitive environment in the team that helps them develop their skills and put forth for the benefit of Organization, Customers and the Stake holders.

You will analyse skills of your mates from time to time and ensure proper training and fulfilments, so as to handle situations, breakdowns and service requests in quickest possible time without repeated errors. To plan and implement service programs and AMC programs to ensure revenue.

As a Team Leader you will enjoy the accomplishments of Challenges and creating opportunities for the team members and Deliver Customer Success.

What will you do?

- Create and grow multiple aspects of our business through supporting regional and company goals.

- Improve customer satisfaction by delivering the highest customer service in our industry.

- Coach and mentor team of 15-20 technicians to reduce response time, reduce repeat calls, manage inventory, remove hurdles to daily operations, raise expectations and performance of each technician and promote teamwork.

- Motivational teamwork. Drive cohesive cross functional work atmosphere with positive attitude. Increase field morale and expectations.

- Excellent follow-up skills to insure we exceed customer expectations, and close all outstanding issues.

- Financial management. Includes revenue growth, expense management, inventory turns.

Key Competencies :

- Strong communication and listening skills - Supports Customer facing positions, interacts with customers, internal and external and all levels of management.

- Excellent sales ability - to continue strong revenue growth, increase the AMC customer base, and to mentor others who require this talent.

- Full understanding of business operations, revenue growth, expense management, and inventory turns, etc. - to effectively manage team of ~ 20 technicians, and operate in a manner that enables the organization to meet both revenue and profit goals.

- Integrity and ethical behavior - Core Maxsell value and essential to front line management

- Basic understanding or capacity to learn high level technical aspects of equipment, computer software (MS Office) abilities, strong deductive reasoning, not limited by "in the book" thinking, flexible and versatile in decision making

Qualifications :

- Bachelor's Degree Required

- 3 to 5 years of Field Service Management experience, Technical Management experience, or Management in a field that requires regular customer interaction

- Computer Programs (MS Office)

- Strong interpersonal communication skills

- Strong deductive reasoning, problem solving skills

- Available to work all shifts, weekends, holidays as required.

- Travel dependent upon geographical area

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