Regional HR Manager at Matrimony.com Ltd
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Matrimony.com - Team Leader - Telesales (3-6 yrs)
- Monitoring and managing a team of Telesales executives and driving productivity
- Controlling attrition
- Segregating and assigning leads across the executives
- Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the manager on the targets achieved
- Periodically reviewing the performance of the team, constantly motivating executives driving them towards incentives
- Excellent verbal communication, telephone etiquette, fluency in English and the regional language, selling and telemarketing skills, persuasive skills, listening skills
- Good Leadership / Supervisory Skills
- Service orientation
- Good Computer & Internet knowledge
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