Regional HR Manager at Matrimony.com Ltd
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Matrimony.com - Team Leader - Sales (5-12 yrs)
- Drive and motivate the TMEs reporting to him / her meet the hourly / daily / monthly targets as planned and send reports to the manager on the targets achieved
- Handle difficult customers and ensure their issues are resolved by providing a good experience to the customers
- Capture the customer insights and share the same with the internal team; Provide regular MIS as required to the internal teams
- Responsible for planning the resources required for his / her team and work with HR to get the right talent on board
- Provide guidance to the new recruits to settle down well in their job and ensure the infant attrition is under control
- Promote a cohesive & high performance work environment by continuously engaging with the team members, providing development feedback and right training inputs
- Review the performance of the team members on a regular basis and help them to improve the productivity and ensure the team members earn their incentives
- Monitor, facilitate and ensure the team adheres to the processes
- Monitoring and ensuring the team shrinkage is within the defined parameters.
- Promotes a culture of quality by ensuring zero rude calls and misselling through constant call evaluations and feedback.
- Guide / mentor and train the team members in building their capabilities and improving their performance
- Actively participate / contribute to continuous improvement projects
- Identifies opportunities to improve productivity of the team and deliver a profitable ROI.
- Regularly monitors attrition red flags and ensures the same is within defined threshold.
- Ensures adherence to organization policies by self and team.
Skills & Competency
Functional
- Process Knowledge
- Product Knowledge
- Language skills Excellent communication skills in English and Regional language
- Selling Skills
- Team Management
- Knowledge of dialer metrics
Basic computer skills- Ms Word, Excel
Behavioural
- Values Integrity, Respect , Customer Centricity
- Good Communication Skills
- Influencing / Persuasion Skills
- Result Orientation
- Emotional maturity
- Self-driven
- Adaptability to a fast-paced changing environment
Education and Experience
- Graduate with minimum 5-12 years experience in sales in BPO / Tele sales / Telemarketing / Concept Selling domain of which 2-3 years should be in a Tele sales team handling capacity
Guddu Singh
Senior Executive - HR
Matrimony.com Ltd
HP: +91- 9875412573
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