Job Description :

- Lead a team of Customer Service Managers of a region to provide Assisted Services

- Responsible for overall Customer Service Delivery and Customer Engagement Process for the Region as per the SLA & Metrics, customer satisfaction.

- Team Building : Manpower Planning, recruit, train, re-train and retain CSMs and RMs.

- Knowledge Management : Responsible to capture tacit knowledge and best practices to provide insights for process excellence and domain competence.

- Capture and validate Metrics / MIS provided by the team.

- Performance Management and Appraisal process.

- Retain customers and generate revenue

- Role requires high level of maturity, EQ, empathy, motivation, counseling, stress management and patience

Matrimony.com Ltd is a signature internet conglomerate, managing Marquee brands such as Bharat Matrimony.com and Community Matrimony.com. It is today, one of the fastest growing and profitable organisations in both the digital and offline space, with a reputation for innovation, technical excellence and entrepreneurship. From reaching out to South Asians across the map, in countries such as the UK, US, Dubai, Sri Lanka & Malaysia, to establishing a considerable retail presence with over 150 self-owned outlets across India, Matrimony.com spells customer satisfaction & delight.

The company has pioneered several business models (many of them global firsts) such as Assisted Matrimony.com, EliteMatrimony.com, CommunityMatrimony.com, MatrimonyGifts.com and Tambulya.com. CommunityMatrimony.com is the world's single largest conglomerate of over 350+ community oriented portals. This track record for constant innovation and cutting edge products has won it primarily millions of customers, several prestigious global awards.

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