Regional HR Manager at Matrimony.com Ltd
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Matrimony.com - Executive - Tele-Marketing/Telesales (1-4 yrs)
- Responsible for making outbound calls and regular follow up on leads assigned.
- Explaining the product features in detail and how to use the packages.
- Strictly adhere to the process requirements.
- Selling membership over the phone and achieve the targeted sales numbers & value, set quality parameters.
- Understand the customer requirements, encourage them to upgrade/ renew the matrimony packages.
- Address all the issues/grievances of customers and provide the right customer experience.
- Capture the insights from customer interactions and share it with the internal team.
- Knowing Bengali and Hindi is compulsory.
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