We are looking for a Customer Success Manager to join our team. You will be the first point of contact for customers across the country and will chart out alongside the founding team the key product feedback and features.

If you're someone who has a genuine love for contributing to products that keep users at their core and wish to independently lead engagements with current and new users, you're the right match.

Material Depot is on a mission to be India's largest tech company in the Architecture, Engineering, and Construction space by democratising the ecosystem and bringing stakeholders onto a common digital platform. And for that, we are creating tools that will solve the most intricate challenges that professionals in the industry face. Material Depot recently raised a pre-seed round from some top Indian funds and investors.

Who are the Founders and founding team?

Founders and founding team members are from IITs, and other Ivy League Universities and have a decade-long combined work experience across management consulting (BCG) and construction technology in India and the US.

In this role, you will : 

1. Assist users with any requirements they may have with the platform 

- From how-to-use guides in, finding materials, helping process orders and/or payments, and any other requirements they may have while also creating and maintaining a daily report of these activities. 

2. Making active recommendations to optimise the platform as per user feedback or any changes as may be required to enhance the customer experience. 

3. Help brands leverage Material Depot platform for all their requirements including queries regarding our offering, about their products, maintenance and upkeep of the data and any other requirements 

4. Provide accurate and thorough information to customers by using the right practices & tools and also by following the right communication procedures, guidelines, and protocols. 

5. Ensure all tickets and complaints raised by customers on all sources are attended to on time, provided with appropriate solutions/alternatives, and follow-ups are made to confirm resolution. 

6. Establish and maintain records of all customer interactions; process the customer accounts and file documents from time to time. 

7. Build value-based relationships with customers through open and interactive communication

For this role, you must have : 

1. Prior experience in a customer facing role. 

2. Managed customers across different segments in the past and knows how to manage them 

3. Excellent written and verbal communication skills 

4. Detail Oriented 

5. Great communication skills and a proven ability to work as part of a tight-knit team 

6. Interest in building high value digital products and tools for a community 

7. Education in architecture or design related domains will earn brownie points

You will do this by :

- Actively participating in our agile and multidisciplinary team

- Bringing in skills that are unique to you and the ability to translate them into achievable goals

- Prioritising your work, taking responsibility for it, and working with the team to incorporate both the business and technical sides of each task

- Taking initiatives. We want you to experiment, test, try, and even fail. But we want you to never stop learning

- Thinking out of the ordinary. We don't want vanilla, but people who can use their expertise to twist the normal and present extraordinary.

Benefits :

- Competitive CTC on par with the market

- Flexible work hours that suit you

- Flexible time off

- Healthy bonuses on the basis of performance and growth of the company

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