We're Maropost-India, a 2023 Great Place To Work certified company and Canada's 4th fastest growing tech company as named by Profit 500! Our Software as a Service Marketing Cloud technology provides organizations with a single platform to connect with customers via marketing automation, mass and transactional email, social media, mobile messaging, landing pages, and ecommerce.

Our platform is used and trusted by thousands of brands worldwide to maximise their revenue. Our unified ecommerce platform empowers thousands of B2B and multi-channel ecommerce businesses, big and small, to achieve more. From online stores, POS terminals and marketplace connections, to inventory, order management and shipping, our all-in-one platform connects it all.

We're on a mission to build the most technically advanced marketing & ecommerce platform in the world coupled with unsurpassed customer service and support.

About the Position:

Job Title: Client Support Specialist

Location: Mohali

Work Model: Hybrid

Company: Maropost is a rapidly growing software and technology company that provides innovative SaaS solutions to businesses across the globe.

Job Overview :

We are seeking a highly motivated and customer-focused individual to join our SaaS Support Team as a SaaS Support Agent. The ideal candidate will have a passion for delivering exceptional customer service and a desire to continuously improve their technical skills. As a SaaS Support Agent, you will be responsible for providing technical support to our clients, resolving issues, and ensuring their satisfaction with our products.

Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner

- Troubleshoot and resolve technical issues related to our SaaS products

- Document customer interactions and resolutions in our CRM

- Collaborate with the development team to identify and resolve product defects

- Provide product training and support to customers as needed

- Continuously improve knowledge of our products and services

- Provide feedback to the product and development teams on customer needs and suggestions for product improvements

Qualifications:

- Proven experience in a customer support role

- Excellent verbal and written communication skills

- Ability to work in a fast-paced, high-pressure environment

- Strong problem-solving skills and attention to detail

- Knowledge of SaaS products and technologies

- Familiarity with CRM software and ticketing systems

- Bachelor's degree in Computer Science or related field is preferred but not required.

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