Job Title: Client Support Specialist

Location : Mohali

Employment Type: Full Time

Working Hours: Rotational Night Shifts

Job Description:

We- re Maropost, Canada's 4th fastest growing tech company as named by Profit 500! Our Software as a Service Marketing Cloud technology provides organizations with a single platform to connect with customers via marketing automation, mass and transactional email, social media, mobile messaging, landing pages, and ecommerce.

Our platform is used and trusted by thousands of brands worldwide to maximise their revenue. Our unified ecommerce platform empowers thousands of B2B and multi-channel ecommerce businesses, big and small, to achieve more. From online stores, POS terminals and marketplace connections, to inventory, order management and shipping, our all-in-one platform connects it all.

We- re on a mission to build the most technically advanced marketing & ecommerce platform in the world coupled with unsurpassed customer service and support.

About the Position:

Maropost is looking for a client-focused and detail-obsessed individual to join our Mohali office. If you're passionate about Customer Success, want to work with other brilliant people, and are eager to learn (and have fun) along the way, Maropost is the place for you.

What you'll bring to Maropost:

- Written & Communication Skills - Advance level

- Exposure to working in night shifts

- Hands on troubleshooting skills - Technology level

- Ability to adapt to situations and changes

- A go-getter attitude

- Ability to function with limited supervision

- Hands on client communication through Chat and Email

- Team Player

- Experience in working under pressure

- Quick leaner

- Good understanding of HTML,CSS & Mysql

- An out of the box thinker & a quick leaner at the technology front

- 4-5 years of SaaS work experience

- Understands SDLC

- Experience in interacting & working with cross functional teams

Equal Employment Opportunist:

Maropost is deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. Therefore, we invite applications from marginalized and equity-seeking groups. Individuals seeking employment at Maropost are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.

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