Marketplace Specialist - eCommerce (3-5 yrs)
We are seeking a motivated and experienced E-Commerce International Marketplace Specialist for India's biggest e-commerce organization in the Gemstones and Jewelry the industry with clientele in 40 countries.
Job Requirements :
- The role of the Marketplace Specialist is to oversee and execute administrative and strategic tasks across all marketplace channels. These channels include but are not limited to, Amazon.com, eBay.com, etsy.com, Rauten.com, etc.
- Day-to-day maintenance of keeping products successful on marketplace channels. This includes monitoring customer emails/feedback/reviews and providing same-day responses, monitoring metric shifts, understanding trends as they develop, reviewing daily reporting, and revenue.
- Coordinating with our Production and Fulfillment teams to ensure products are always in-stock. In addition, having a sense of urgency when there is a concern for the potential stock- outs.
- Developing strategies to increase revenue and the conversion rate of products, including but not limited to product page optimization, packaging/inserts, customer emails, potential marketplace-exclusive deals, bundling products, ensuring all products are on Amazon's FBA program, and more.
- Catching issues before they become bigger problems and notifying the appropriate individuals.
- Understanding everything about the specific marketplace where our products are being sold is critical (e.g., competitors, marketplace terms of service changes, etc.).
- Utilizing a variety of tools on Amazon and other marketplaces to increase sales by optimizing our product pages for keywords and content, while ensuring we- re also protecting our brand from unauthorized sellers.
- Working to ensure that new products are able to successfully launch in international channels
- Assisting in the updating of daily, weekly, and monthly reporting for each marketplace.
- Working on other duties as assigned. This is an ever-evolving role and adaptability will be the key to success.
Other Skills :
- Should have experience in gems and jewelry industry
- Attention to Detail
- Excellent verbal and written communication skills, with a big emphasis on customer satisfaction.
- Hardworking, persistent, and dependable
- Strong analytical skills and technical knowledge, as this role will work with a variety of tools and processes.
- Positive attitude, very reliable, and enjoys discussing strategy on the surface level, but also in detail.
Qualifications :
- Full-time Bachelor's Degree
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