HR at Maple Digital Technology
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Maple - Executive - Customer Relations - Walk-In (0-8 yrs)
Company Profile:
Maple Digital Technology International Pvt Ltd (www.mapledti.com)
Maple Digital Technology Intl Pvt Ltd is pioneer in providing Indian Customer a complete experience of the cutting edge of technology of Apple. We assist our customer with everything - starting with buying their apple devices, to setting up complete solution tailored to their need.
Interview Date - 4th March, 2018 (Sunday)
Interview Time - 11 am to 1 pm
Interview Venue - Maple Digital Technology International Pvt. Ltd. Ground Floor, Seasons Avenue, Khar Linking road, Mumbai 400052, Mumbai, India.
Job Location - Mumbai / Navi Mumbai
Experience - 1 - 8 yrs (Retail Sales)
Job Description:
1) Handling the customer query/ grievances.
2) Developing relationship with premium clients, thus enhancing the business.
3) Understanding the customer query and accordingly look forward for its resolution.
4) Allocation of onsite calls to the engineers.
5) Revert to the clients (Happy Calling), thus confirming the service.
6) Should deal with the team and management and come up with ways to better the service.
7) Focusing on the C-SAT & identifying the Root Cause Analysis (RCA) on the same.
8) Need to maintain certain reports such as Happy Calling Report and Apple Report.
Skills Required:
1. Good Personality with Excellent Communication skills.
2. Ability to multi task.
3. Must be a Graduate.
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