Assistant Manager - HR at Manya - The Princeton Review
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Manya Group - Study Abroad Consultant (2-5 yrs)
- Provide comprehensive counseling to students regarding Admissions and Test Prep products by any of the customer preferred means - in-center, online, etc.
- Responsible for complete sales funnel management & ensuring updation of enquiries, solving the student queries, follow-up with students, and enrolments/ handling registrations.
- Ensure benefits and advantages of enrolment are shared with students to encourage conversions.
- Ensure high rate of conversion of all leads - telephonic, forwarded and referrals to be successful in achieving the performance goals.
- Gather & collate accurate client information on prescribed enquiry form from walk-ins and timely update on portal.
- Maintain inventory of student's kit and ensure timely issuance as per process.
- Be proactive in reviewing information on various courses, colleges, test prep products, application process, deadlines, Visa, travel arrangement, legal requirements, documents etc.to be able to propose accurately and address questions.
- Coordinate with respective teams for products/services and seek support for second level counselling whenever required.
- Be responsibly proactive in up-selling and cross-selling relevant products.
- Support Centre Manager in grievance management.
- Ensure efficient & appropriate communication with students related to batch details, timelines and updates.
- Be proactive for self-development initiatives by participating in trainings and certifications.
- Owning the entire lifecycle of each student at each stage,maintaining database and have the ability to extract reports.
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