Talent Acquisition - Executive at Manya Education Pvt. Ltd
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Manya Group - Centre Manager - Sales (4-15 yrs)
Centre Manager
1. Target Achievement (Sales) :
- Responsible for overall Brand Revenue of the centre (Test prep/Admissions/ELT/Online/ Others).
- Execute target achievement plan for all products.
- Responsible for sales funnel management by ensuring tracking of all Leads & maximizing conversion percentages by efficient team management and channel utilization.
- Support the marketing team in execution of activities that will generate leads to the centre.
- Build and maintain rapport with school counsellors and TPO of colleges.
- Be available for customer house calls, online calls and second level counselling in support of omni-channel customer experience and support the sales team with Closures.
- Maximize multi-product Sales and encourage capturing of upsell and cross sell opportunities.
2. Customer Satisfaction (Service) :
- Ensure CSAT achievement as per defined framework, by providing quality delivery.
- Support Admission Advisor by handling escalated Admission Service Customers.
- Ensure all customer grievances are promptly attended to and customer complaints are closed within SLA.
3. Operations :
- Optimise batch planning in collaboration with Operations manager and faculty.
- Manage daily operational activities and infrastructure arrangements.
- Ensure SOP compliance across functions.
- Accurately maintain and report MIS on NAV.
- Ensure inventory management, optimisation and timely distribution.
4. Centre & Team Management :
- Support Regional Manager in ensuring talent engagement & retention.
- Work closely with regional operations and BD team for local implementation of plans.
- Facility Management and Centre administration for smooth business continuity.
- Participate in self and team development through training and certification, as per plans.
- Take care of upkeep of the centre, including infrastructural issues and timely escalate to the concerned, as necessary.
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