We are looking for Center Manager for our company Manya-The Princeton Review.

Exp : 4-7 yrs

Job Location - Bangalore-Yelahanka/Chennai-Anna Nagar

- 6 days working

Given the nature of our business our centers work on Saturdays and Sundays, so customer facing employees are expected to follow roster based attendance system instead of any fixed day off."

Company Website: https://www.manyagroup.com/

Job Responsibilities:

Target Achievement (Sales)

- Responsible for overall Brand Revenue of the center (Test prep/Admissions/ELT/Online/ Others).

- Execute target achievement plan for all products.

- Responsible for sales funnel management by ensuring tracking of all Leads & maximizing conversion percentages by efficient team management and channel utilization.

- Support the marketing team in execution of activities that will generate leads to the center.

- Build and maintain rapport with school counsellors and TPO of colleges.

- Be available for customer house calls, online calls and second level counselling in support of omnichannel customer experience and support the sales team with Closures.

- Maximize multi-product Sales and encourage capturing of upsell and cross sell opportunities.

Customer Satisfaction (Service)

- Ensure CSAT achievement as per defined framework, by providing quality delivery.

- Support Admission Advisor by handling escalated Admission Service Customers.

- Ensure all customer grievances are promptly attended to and customer complaints are closed within SLA.

Operations

- Optimize batch planning in collaboration with Operations manager and faculty.

- Manage daily operational activities and infrastructure arrangements.

- Ensure SOP compliance across functions.

- Accurately maintain and report MIS on NAV.

- Ensure inventory management, optimisation and timely distribution.

Center & Team Management

- Support Regional Manager in ensuring talent engagement & retention.

- Work closely with regional operations and BD team for local implementation of plans.

- Facility Management and Center administration for smooth business continuity.

- Participate in self and team development through training and certification, as per plans.

- Take care of upkeep of the center, including infrastructural issues and timely escalate to the concerned, as necessary.

Preeti Mishra
Talent Acquisition Team

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