Senior Talent Acquisition Executive at Manya Education Pvt Ltd
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Manya Group - Branch Head - Sales (7-16 yrs)
Job Responsibilities :
- Responsible for the P&L of the branch
- Responsible to achieve branch revenue target by effectively executing target achievement plan for all products (Test Prep/ Admissions/ ELT/ Online/ Others)
- Manage Sales team to maximize results by establishing and making use of Manya's omnichannel Universe.
- Foster relationship with new and existing customer accounts (Schools/ colleges) by regular visits and generate business (in campus / in retail mode) to strengthen the competitive position of the company.
- Drive and closely supervise the marketing team in execution of outreach activities that will generate leads to the center.
- Be available for second level counseling as necessary (customer house call/ online calls/ in center calls) in support of omnichannel customer experience and support the sales team with closures.
- Ensure target CSAT achievement as per defined framework, by safeguarding quality of service delivery in coordination with faculty, ops manager, and admissions team.
- Ensure action on customer feedback and promptly address to customer grievance within SLA.
- Responsible for smooth inventory management, ensuring timely availability and distribution of materials.
- Ensure timely and accurate data management and communication with relevant stakeholders.
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