- Provide Pre- sales counselling to students regarding Admissions and Test Prep products by any of the customer preferred means -in-center, online, house calls, etc.

- Responsible for complete sales funnel management& ensuring updation of enquiries, solving the student queries, follow-up with students, and enrolments/ handling registrations.

- Ensure benefits and advantages of enrolment are shared with students to encourage conversions.

- Promote the outreach programs among the student community.

- Ensure high rate of conversion of all leads- telephonic, forwarded and referrals to be successful in achieving the performance goals.

- Gather &collate accurate client information on prescribed enquiry form from walk-ins and timely update on portal.

- Maintain inventory of student's kit and ensure timely issuance as per process.

- Be proactive in reviewing information on various courses, colleges, test prep products, application process, deadlines,Visa, travel arrangement, legal requirements, documents etc.to be able to propose accurately and address questions.

- Coordinate with respective team for the product services and seek support for second level counselling.

- Be responsibly proactive in up-selling and cross-selling relevant products.

- Support Centre Manager in grievance management.

- Ensure efficient & appropriate communication with students related to batch details, timelines and updates.

- Be proactive for self-development initiatives by participating in trainings and certifications.

- Owning the entire lifecycle of each student at each stage,maintaining database and to be able to extract reports.

- Work closely with cross functional teams such as research, counseling, editing, SnQ, IT and Finance and ensure IT related process compliances.

- Monitoring and follow up of creation of schedules & other mandatory operational tasks at all locations as per the TAT

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.