Talent Acquisition - Executive at Manya Education Pvt. Ltd
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Manya Group - Assistant Manager - Counselling (2-9 yrs)
- Provide Pre-sales counseling and advise the students regarding Admission Services and test prep
- Review and propose information on various courses, colleges, test prep products, application process, and deadlines proactively.
- Ensure higher conversion by being a single point of interface with all customers.
- Ensure the benefits and advantages of enrolment are shared with students.
- Support the enrolment process.
- Address questions on Visa, travel arrangement, legal requirements, docum ents etc.
- Coordinate with the respective team for the product services.
- Ensure good customer service &grievances management in consultation with Centre Manager.
- Gather & Collate accurate client information on an inquiry form and timely updating on the portal.
- Maintain inventory of student's kit and ensure issuing to students as per process.
- Ensure conversion of from telephonic leads and referrals.
- Maintain the confidentiality of data.
- Efficient & appropriate communication to students related batch details & timelines.
- Proactively up-selling and cross-selling relevant products.
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