Head HR at Manya Dental Clinics
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Manya Dental Clinic - Manager - Customer Experience (0-3 yrs)
1. Appointment and Scheduling Support
- Manage patient appointments efficiently to minimize waiting times.
- Coordinate with doctors and other staff to ensure timely care.
2. Patient Experience Management
- Greet and assist patients during their visits to the facility.
- Ensure smooth patient onboarding, including registration and orientation.
- Educate patients about the services, facilities, and preventive care offered.
- Address and resolve patient concerns, complaints, and feedback promptly.
- Make follow-up calls to patients post treatment and check if they received satisfactory service and set expectations for future engagements.
3. Communication and Coordination
- Provide clear communication regarding appointment scheduling, test results, and follow-up care.
- Ensure patients understand treatment plans, billing details, and healthcare processes.
- Train the supporting staff of respective branches to drive seamless experience at allotted branches.
4. Data Management and Reporting
- Maintain accurate records of patient interactions, complaints, and feedback.
- Generate regular reports on patient satisfaction metrics and suggest improvements.
5. Business Development Support
- Drive healthy relationship with patients and work towards completeness of all proposed treatments as per the timelines.
- Build long-term relationships with patients to encourage loyalty and referrals.
- Own and drive conversion, completeness and revenue target for allotted branches.
