Decision Maker at Mantra Advisory Services LLP
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Mantra Advisory - Executive - Customer Support (2-7 yrs)
Position Name : Customer support executive
Location : Bangalore
Experience Range : 2+ years
About the client :
- We are a team of serial entrepreneurs who have built multiple million-dollar startups. We are a funded stealth mode startup, building a new-age commerce platform focusing on the jewelry category. The curated marketplace will be video & photo first which enables customers to discover great jewelry brands and products.
- We are backed by global institutional investors & top-tier Indian angels. We come with a rich diverse experience of business and technology roles in both Indian startups & global conglomerates and come from top-notch educational institutes. (Co-founder PepperTap, Co-founder Nuvo Ex, ex IIT Delhi, ex Goldman Sachs, ex Deutsche Bank)
Job Role and Responsibilities :
- Building world-class experience for users at all touchpoints at all stages for a journey
- Answer customer queries in a positive and effective manner, both via e-mail and over the phone
- Identify and assess customers needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Serve customers by providing product and service information and resolving product and service problems.
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
Qualification and Experience :
- Graduate and 2+ years.
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