Manoranjan Grah - Sales & Process Trainer (5-15 yrs)
- Identifying the training needs across the sales department & conducting training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up.
- Delivering product & process training (including customer service/handling skills, soft skills, and objection handling).
- Creating training materials for process trainings.
- Prepare training materials such as outlines, text, and handouts and present information, using a variety of instructional techniques and formats such as role-playing, simulations, team exercises, group discussions, videos, E-Learning courses and lectures as well as develop alternative training methods if expected improvements are not seen.
- In-depth understanding of the TNI/ TNA process and ability to make recommendations for process improvements
- Promote standardization by creating SOPs
- Identify, Develop and conduct training in new competency which is significant to business needs
- Involvement in the hiring process to analyze the candidates in Voice & Accent/ Soft Skills areas.
- Conduct call quality audits as per defined guidelines and sample for the daily calls made (inbound and outbound)
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