- Conduct & Updating training modules for Agent Advisors, Agency Leaders and BDMs,

- Conducting training in blended delivery format

Administrative: 

- Manager-trainer to drive adoption of the digital learning platform across all roles

- Responsible for driving digital assessments amongst Agents, AL and BDMs.

- Responsible for driving self-learning among Agents, AL and BDMs

- Responsible for calendarizing and effectively planning all training sessions with the OH

- Responsible for delivering all training adhering to the training calendar designed

- Responsible for driving business performance of all learners

- Responsible to drive attendance to all training sessions

- Responsible to capture attendance in TMS/ELM within the stipulated time defined

- Responsible to coordinate with the OH in calendarizing all training sessions for an office

Look after training logistics: 

- Schedule training sessions

- Ensure wider participation of agents in programs

- Ensure set-up of SMART Classroom is in place before commencing a session

Monitor progress of agents on a continuous basis: 

- Seek regular feedback from agents, Sales Managers, Partner and Managing Partner

- Ensure that agents follow moral and ethical standards when dealing with clients

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