Responsibilities :

- Responsible for managing Tele sales department.

- Create incremental Performance of Tele Sales Call Centre.

- Develop the Tele Sales strategy including sales training, scripting, campaign timing, sales forecast, campaign tracking.

- Manages daily activities & performance of Telesales department, Telesales Supervisors, and Representatives.

- Exceed targets and challenging KPIs.

- Maintain and grow existing client base.

- Identify cross sell and up sell opportunities.

- Ensure all activity is recorded and presented to the Reporting Manager.

- Manage Telesales campaign with being on site at call centers at 100% of time, to include call monitoring, team meetings, sales incentive execution, and workforce and workflow management.

- Setting weekly and monthly sales targets.

- Maintaining customer relationships.

- Handling escalated customer complaints.

- Compiling and presenting sales reports.

- Good in Review PPT preparation & Presentation.

- Coordination with the disbursement officer and respective business unit for disbursement-related data.

- Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets.

- Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring.

Qualification & Experience Required :

- Graduate/MBA with at least 4 to 5 years' experience in Tele Sales department of Banks, NBFCs, Fintech.

- Thorough understanding of Credit, Operations, Tele Sales Policies.

- Highly Innovative problem solver, possessing strong interpersonal, multi-tasking, organizational & project planning skills and demonstrating ability to meet deadlines.

- Should have experience in Dialer Management, should have worked in a call center with extensive knowledge & understanding of dialer management.

- Strong managerial and tele sales skills.

- Good time management, networking & organizational skills.

- Strong in leadership skills.

- Good in MIS Excel & reports.

- Good in Analytics & communication skills.

- Experience in managing and directing a tele sales team.

- Ability to guide and coach across levels in the line team.

- Excellent skills to analyse available business opportunities

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