Manager - Telesales (10-16 yrs)
Title Telesales Manager
Location Andheri East
Requirement:
- Excellent communication skills required
- Strong business acumen in B2C, B2B selling market
Education:
- Graduate with minimum 10 years of experience in telesales background
- Should have experience of managing team of 150 to 250
- Should have done business of minimum 1 crore p.m.
- Meeting with TL's and Tele Sales and Services Executives to discuss Telesales strategies
- Training junior Telesales staff, Implementing sales strategies
- Writing sales scripts and customer answer sheets
- Managing the Telesales team and assisting junior staff
- Monitoring the performance of the sales team
- Setting weekly and monthly sales targets, Compiling and presenting sales reports
- Maintaining customer relationships, Handling escalated customer complaints
- Monitor and manage productivity from a team of Telesales Executives, Team Leads, Unit Mgrs
- Attrition Control, Coordinate with the collection team
- Segregate the leads across the executives
- Coordinate with the collection team.
- Ensure that the executives meet the hourly/daily/monthly targets
- Motivating and driving the executives towards incentives
- Conduct morning meetings with their team members and discuss the target status
- Review the performance of their team members and report their performance to the Telesales Team Leaders, Unit Managers
- Managing monthly revenue approx 90 lacs
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