Responsibilities :

- Meeting with TL's and Tele Sales and Services Executives to discuss Telesales strategies

- Training junior Telesales staff, Implementing sales strategies

- Writing sales scripts and customer answer sheets

- Managing the Telesales team and assisting junior staff

- Monitoring the performance of the sales team

- Setting weekly and monthly sales targets, Compiling and presenting sales reports

- Maintaining customer relationships, Handling escalated customer complaints

- Monitor and manage productivity from a team of Telesales Executives, Team Leads, Unit Mgrs

- Attrition Control, Coordinate with the collection team

- Segregate the leads across the executives

- Coordinate with the collection team.

- Ensure that the executives meet the hourly/daily/monthly targets

- Motivating and driving the executives towards incentives

- Conduct morning meetings with their team members and discuss the target status

- Review the performance of their team members and report their performance to the Telesales Team Leaders, Unit Managers

- Managing monthly revenue approx 90 lacs - 1 cr

- Excellent communication skills required (B29)

- Strong business acumen in B2C, B2B selling market

Education :

- Graduate with minimum 10 years of experience in telesales background

- Should have experience of managing team of 150 to 250

- Should have done business of minimum 1 crore p.m.

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