Manager - Telemarketing - Telecom (0-5 yrs)
Role Overview :
Lead and manage a telecalling team to achieve sales targets, improve customer engagement, and drive revenue growth. Responsible for developing sales strategies, monitoring team performance, and maintaining high service quality standards.
Key Responsibilities :
Team Leadership :
- Recruit, train, and mentor telecalling executives.
- Set performance goals and monitor team achievements.
- Conduct regular team meetings and provide constructive feedback.
Sales Strategy and Execution :
- Develop and implement telecalling sales campaigns to meet targets.
- Track and analyze sales data to identify trends and opportunities.
- Collaborate with marketing teams to optimize lead generation efforts.
Customer Engagement :
- Ensure excellent communication with customers to build trust and loyalty.
- Address escalated customer concerns and resolve issues promptly.
- Collect feedback to improve sales approaches and customer satisfaction.
Performance Monitoring :
- Create performance dashboards and submit reports on team KPIs.
- Identify gaps in performance and implement corrective actions.
- Maintain call quality standards through regular call reviews.
Process Improvement :
- Optimize telecalling scripts and workflows for better conversion rates.
- Stay updated on industry trends and introduce innovative practices.
- Ensure adherence to compliance and data protection regulations.
