Job Description :

- Strategic Account manager is a trusted advisor for our clients who oversees all the support issues for our clients and ensure they're resolved in a timely manner with satisfaction

- They are the single point of contact for all the escalations and concerns clients may have related to products/services

- Builds strategic relationships with major customers and has regular interactions with all their clients

- Drives alignment within the whole organization

- Is a central, pivotal point of activity

- Delivers value to customers

- Consultative selling: Creating simple, effective and collaborative key account growth plans

Key Responsibilities :

- Meet the defined SLA for all the concerns or queries raised by our clients

- Expected to know our product line and assist clients in their day to day operations

- Maintain the desired communication standards (Verbal/Written) set by the organization

- Identify gaps in client's workflow and provide necessary suggestions

- Strategic Account manager is a trusted advisor for our clients who oversees all the support issues for our clients and ensure they're resolved in a timely manner with satisfaction

- They are the single point of contact for all the escalations and concerns clients may have related to products/services

- Builds strategic relationships with major customers and has regular interactions with all their clients

- Drives alignment within the whole organization

- Is a central, pivotal point of activity

- Delivers value to customers

- Consultative selling: Creating simple, effective and collaborative key account growth plans

Key Responsibilities :

- Meet the defined SLA for all the concerns or queries raised by our clients

- Expected to know our product line and assist clients in their day to day operations

- Maintain the desired communication standards (Verbal/Written) set by the organization

- Identify gaps in client's workflow and provide necessary suggestions

- Handle cases, schedules, escalations effectively

- Maintain quality documentation standards

- Maintains appropriate reports for their clients and day to day activities

- Should report to work on scheduled days and avoid unplanned absenteeism- s

- Follows and promotes company's culture and policies

- Strive to achieve the company's vision and values at all possible times

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.