Key Responsibilities :

Sales Leadership :

- Set sales targets, goals, and KPIs for the store team.

- Monitor individual and team performance, providing coaching and feedback to enhance sales performance.

- Develop strategies to maximize sales and profitability, ensuring consistent achievement of targets.

Customer Experience :

- Create an inviting and customer-centric shopping environment.

- Train and guide the team to deliver outstanding customer service, building strong customer relationships and loyalty.

- Handle escalated customer issues or concerns in a professional and effective manner.

Team Management :

- Recruit, hire, and onboard new sales associates, ensuring the team is well-equipped to represent the brand.

- Provide ongoing training, development, and performance evaluations for all team members.

- Foster a positive and collaborative team culture that encourages growth and engagement.

Visual Merchandising :

- Implement and maintain visually appealing displays that showcase the brand's products and aesthetics.

- Ensure the store layout and presentation align with the brand's image and seasonal themes.

Inventory Management :

- Oversee inventory control, including stock replenishment, stock levels, and regular inventory audits.

- Coordinate with the supply chain and headquarters to manage stock deliveries and returns.

Operations and Administration :

- Manage daily store operations, including opening and closing procedures, cash handling, and POS system management.

- Maintain accurate records of sales, inventory, and other relevant data.

- Prepare reports on sales performance, trends, and key metrics for management review.

Sales and Marketing :

- Collaborate with marketing teams to implement promotional activities, events, and campaigns to drive foot traffic and sales.

- Stay updated on industry trends, competitor activities, and customer preferences to inform sales and marketing strategies.

Budget and Financial Management :

- Assist in developing the store budget, monitoring expenses, and optimizing resources to achieve profitability.

- Identify cost-saving opportunities without compromising on customer experience or brand integrity.

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