Senior Consultant - Recruiter & Client Relationship at Sapwood Ventures Pvt Ltd
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Manager/Senior Executive - Customer Success/Key Account Management - IT (1-3 yrs)
Designation: Sr . Executive
Location: Mumbai
CTC :10 LPA (Fixed)
Notice Period: Immediate or 30 Days Max.
Note : Candidates from SAAS only and without offer in hand.
No profiles from Apex or Healthcare companies
Responsibilities :
- Engage and individually manage a large volume portfolios
- Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan in regard to the successful implementation
- Oversee the successful implementation/configuration of LeadSquared's product suite for each customer account.
- Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe
- Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action
- Work collaboratively with various internal team/individuals for the best interest of the customer (engineering, sales, etc.)
Desired Skills :
- Upsell and cross-sell
- Churn control
- Consulting, giving solutions and identifying opportunities within his customer kitty
- To drive the product adoption
- Collections/Renewals
Qualifications :
- Bachelor's Degree or equivalent work experience in the software industry
- 1-2 years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications
- Extensive technical account management & customer engagement experience
- Must have had hands on working knowledge of Implementation experience with any of the business applications
- Excellent written & verbal communication skills
- Experience working with senior executive level personnel in customer accounts.
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