Manager - Sales/Operations/TA at Aktivita HR Solutions Pvt. Ltd.
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Manager - Sales - Restaurant/Cafe (2-4 yrs)
Roles & Responsibilities:
- Supervise an individual outlet.
- Maximize Cafe sales performance and drive profits.
- Sales forecasting and apportioning targets across teams.
- Asset & Equipment maintenance.
- Assuring the Timely & Accurate indent is placed for the cafe .
- Wastage control measures.
- Ensuring the compliance of the SOPs on cash & all the tenders.
- Timely forecast of the stock in order to ensure the smooth operation of the cafe.
- Retention of manpower.
- Motivating the team to ensure the sales target in met.
- Briefing the team on a daily basis to ensure the team understands the importance SOPs
- Ensure the team is groomed to move to the next level.
- Grievance handling & solving issues.
- Ensure the Training Certification of team members.
- Ensuring all the documentation related to the caf- is done on time (Sales Reports/ Caf- Registers).
- Ensuring the Quality Audits done on a day to day basis.
- Implementation of SOPs.
- Efficient utilization of the manpower by means of effective charting out the duty rooster.
- Integrity, cost controllable & Waste Management.
- Ensuring a 90% score in the Management Visit Report.
- Ensure all the customer complaints are resolved.
- Analysis of Customer database complaints & drive the footfall in the cafes.
- Ensuring the MAST & SOPs is followed by the team in the caf- to drive customer focus.
- Ensuring the Training norms are met.
Qualification & Experience Required:
- BHM graduate
- 2 - 4 years of experience in handling multiple F&B units, Hotel /Hospitality
- Retail or related industry exposure (QSR/Any Hotels/Any Retail)
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