Sr. Manager Operations at Hector & Streak Consulting Pvt Ltd
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Manager - Sales - Relocation Services (2-3 yrs)
Strategic (Contributory role):
- Identify and maximize revenue enhancement opportunities on aspects of the move process
- Undertake proactive measures to convert potential enquiry into business
- Assist in branding and marketing activities at various forums/industry events Financial (Direct Ownership):
- Prepare quotations, negotiate and close deals to achieve the revenue targets as per AOP
- Accurately forecast and analyse revenue, profitability, margins, ensure timely and accurate invoicing, and monitor collections
Business Development (Direct Ownership):
- Achieve the sales targets as defined in the annual AOP and ensure business profitability
- Acquire new customers by building relationships and maintaining relationships with existing customers
- Create and manage customer pipelines
- Create sales pitches/proposals for the full range of Relocation services
- Timely follow up on potential clients through sales visits/calls
- Create reports on business development activities, opportunity, conversion ratio and branch sales
- Liaison with the pricing and branch move management teams to ensure customer retention, business continuity
and closure of contracts
- Intervene and facilitate resolution in cases of agent escalations
Customer (Direct Ownership):
- Build, sustain and leverage long term relationships with key clients to ensure increase in market share
- Ensure high levels of CSAT scores by delivering high quality, timely services and ensuring customer delight across all interactions
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