HR Consultant at SBES Pvt Ltd
Views:35 Applications:1 Rec. Actions:Recruiter Actions:1
Manager - Sales - Personal Loan (1-5 yrs)
- Set up and manage Direct/ DSA (Direct Selling Agent) Sales Team in respective locations.
- Achieve of Business Targets & financials for Personal Loans and any other Product/ assigned responsibility that the company may enter into.
- Managing a team of RMs (Relationship Managers) & Sales Executives
- Acquire and manage relationship with internal & external stakeholders, including DSAs, TW dealerships, Financial Aggregators etc. End to end co-ordination with the Credit Teams, Operation Teams, Product Teams for sourcing of leads, improvement of existing processes, disbursements, customer approvals, clearing of discrepancies.
- Maintaining the Basic Standard Operating Processes (SOP), policies & Hygiene, laid down by the company.
- Controlling the FEMI (First Equated Monthly Instalment), SEMI (Second Equated Monthly Instalment), TEMI (Third Equated Monthly Instalment) of each loan and hence controlling delinquency for the assigned Location.
- Responsible for Average Dealer Satisfaction Score / Customer Satisfaction Score.
- Ensure TAT & Accuracy for enhanced customer experience.
- Ensure that all the cases are First Time Right.
- Educate the customer specifically on not to bounce their EMIs.
- Manage all customer grievance / customer issues pertaining to the loan disbursal.
- All responsibilitiesshould be performedas per theCompany Values andguidelines mentioned in the Company policies,as applicable and within the parameters of Company Code of Conduct.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
